24/7 Emergency Hotline

The AFAP provides 24/7 support and representation to members in the event of a local or international accident or incident.

The AFAP can provide representation at any post-incident inquiry. Our industrial/legal representatives are available to accompany you to interviews conducted by your employer, the Australian Transport and Safety Bureau (ATSB) and/or Civil Aviation Safety Authority (CASA)

Through the AFAP’s affiliation with the International Federation of Airline Pilots’ Associations (IFALPA) our members have access to on the ground support provided by IFALPA organisations in overseas ports. 

CALL +61 (0) 459 747 757

FOLLOW THE AFAP ACCIDENT OR INCIDENT CHECKLIST 

STEP 1: PROTECT PEOPLE AND GET TO SAFETY
  • Ensure the welfare of yourself, passengers and crew
STEP 2: CONTACT THE AFAP
  • Our 24 hour hotline for accidents/incidents is +61 (0) 459 747 757
  • It is important to get the Federation ‘in the loop’ early
  • Seek advice on any written report you are required to submit
STEP 3: COMPLY WITH DAMP
  • All Operators’ DAMP require post-accident DAMP testing
  • Once informed of the requirement to undergo a DAMP test, do not leave the premises until the test has been conducted, unless otherwise advised
  • If you are not informed of the requirement to undergo a DAMP test you should advise the company of your intention to leave the airport
STEP 4: COMPLY WITH REPORTING OBLIGATIONS
  • Refer to your company’s Operations Manual for the reporting procedure
  • Immediately Reportable Matters (IRMs) must be reported to the ATSB as soon as reasonably practicable by telephone
  • Routine Reportable Matters (RRMs) must be reported to the ATSB by written report within 72 hours
  • AFAP industrial staff can assist with written reports
STEP 5: SEE A DOCTOR
  • You are encouraged to seek medical attention even if you are not physically injured - you will most likely be in a state of shock
  • Request a medical certificate regarding fitness for interview/duty
  • Discuss the psychological effects with your doctor
  • Call AFAP’s Member Assistance Program 1 800 424 635 - The MAP can be accessed by all AFAP members and their immediate family members 24/7 for an initial consult. In the event of an accident or incident, a psychologist experience in providing a critical incident response can be available for the provision of post-incident treatment and advice within 2 hours. 

BECOME AN AFAP MEMBER

Protecting Australia's Pilots