Member Brief – Unlock the Power of AskAFAP
Pilots have more information coming at them than ever before – EA’s, rosters, policies, fatigue rules, welfare, scheduling changes, and leave rules to name a few. Until now, getting quick and accurate answers was near to impossible, without significant effort in searching through PDF documents, chasing emails, waiting on hold, or for a call back.
Eighteen months ago, the AFAP proactively identified the structural issues surrounding scheduling support – hesitation, complication, and complaint-fatigue, to name a few – and made a significant investment in its members to fix this key wellbeing and engagement issue. The result, the AskAFAP app.
You may be familiar with generic AI tools like ChatGPT or Gemini. But AskAFAP is different, it’s a purpose-built, enterprise-grade AI designed specifically for AFAP members. Gone are the days of searching through documents or waiting on hold. AskAFAP delivers tailored, fast, and accurate answers based on your EA, FRMS, rostering rules, and AFAP support systems, anytime, anywhere.
AskAFAP is a complete support system, built fit-for-purpose for the AFAP’s pilot members. It combines support, case creation, ticketing, transparency and harnesses the analytical power of AI specifically for AFAP members.
Instead of hold times, awaiting emails, and generic answers, you get fast, accurate, union-backed responses tailored to our EA, FRMS rules, and your rostering and scheduling concerns.
Meet Grace, your AFAP Scheduling Officer
Behind the scenes of the AskAFAP app is a powerful admin dashboard that is monitored by our dedicated scheduling team. So, if you need to call or message a trusted advisor, Grace - as well as the entire AFAP team – are just a tap away. In AskAFAP’s admin dashboard, all of your member information – including your roster (if set up) – is readily available to our team, to save you the time and effort of having to explain every detail of your query.
Once Grace sees your query, she can intervene herself, or refer your case to the QPC, or the AFAP’s legal representatives for further review. At all times, you have full transparency into the status of your case and you can chat with the AFAP in your case for updates at any time.
What can it do for me?
The AskAFAP app is a fit-for-purpose platform that has been learning our LH EA for the past 12+ months and has undergone rigorous testing. We have seen a large number of interactions with our members already, however the AskAFAP system is capable of lots more, including:
- Instant answers to pilot questions: From interpreting EA clauses to AFAP’s latest publications, AskAFAP provides accurate, customised responses – anytime, anywhere.
- Roster integration: Import your roster and view it in a rolling calendar with built-in pattern protection summaries. Ask any question about a specific trip, and AskAFAP is able to reference the exact trip without you having to explain specifics.
- Chat history & cases: Pick up past conversations or escalate queries to AFAP staff in seconds. You can track your case as it moves from Open to Closed and even set urgency levels.
- Offline support: Travelling? You can still access your rosters, chat history, and open cases even without internet.
- Always improving: Feedback from pilots has already added roster displays, offline features, smarter AI, and FRMS ruleset support.
Why use AskAFAP?
The AI era has unlocked new ways of performing previously manual tasks. The AskAFAP app has been designed to make your work-life interactions more seamless. Instead of digging through documents, waiting for a reply, or trying to adapt a generic, commercial AI model, with AskAFAP you can:
- Clarify EA conditions on the spot.
- Get guidance on fatigue and scheduling.
- Raise a case with AFAP instantly when something doesn’t add up.
- Have an email drafted to send to management straight away outlining specific clauses applicable to your query.
- Keep all your queries in one place – no more lost emails or scattered texts.
- At the same time, the human touch is just a tap away. AskAFAP is the best of both worlds, AI efficiency, continuous learning, and AFAP’s experts ready to take over when you need it.
The bigger picture
AskAFAP isn’t just another union app. The AskAFAP system is the beginning of a smarter way for pilots to engage with their union, access information and empower your choices and engagement. Every question you ask, and every case you raise, helps us refine the system, building a stronger, more informed, more connected and cohesive pilot group.
Getting started
Try some of these queries to get started:
- Hey Ava, what’s on this week for me?
- Am I contactable tomorrow?
- Am I pattern protected?
- Ava, what’s my pay?
- If I get called off standby, how long do I have to leave home?
- If I alt pax before my next trip, do I still get business class?
- How long is the training freeze?
- Ava, how are allowances worked out?
- What’s the difference between the TAFB options?
- If I get called out (as a BLH) to pax, do I get business or first?
- What are the flexi-line options?
- How do I bid for leave? What if I need a specific day off?
- How does golden leave work?
- Hey Ava, what are the parental leave entitlements?
- If my pattern protection is fixed, do I have to accept offers?
- I got rostered a low line, can I drop it?
- Ava, what’s the overtime on each trip on my current roster?
- The flight I’ve signed on for now, what’s the maximum duty time?
Coming soon: Short Haul rollout
While the AskAFAP app is currently only for Qantas LH members, we are just about to begin the testing phase for the Qantas SH version. If you, or anyone you know, are interested in being a part of the test group, please contact feedback@app.afap.org.au.
FAQ & e-Guide
Please see attached the AskAFAP App e-Guide. It is well worth a read to fully unlock the AskAFAP app’s full potential.
Download now
Search “AskAFAP” on the Apple App Store or Google Play Store and download it today.
AskAFAP: Built for pilots... Backed by your union...Keeping you a step ahead.
If you have any questions or require assistance, please feel free to email Grace grace@afap.org.au or feedback@app.afap.org.au